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We strive to provide our customers with the highest quality oud and perfumes. However, we understand that there may be instances where a refund is necessary. Please take a moment to review our refund policy for oud and perfumes:
1. Eligibility for Refund:
- Refunds will only be considered for unopened and unused oud and perfume products.
- The original proof of purchase, such as a receipt or invoice, is required for all refund requests.
2. Timeframe for Refund:
- Refund requests must be made within 14 days from the date of purchase.
- After the 14-day period, we are unable to process any refund requests.
3. Refund Process:
- To initiate a refund, please visit our store in person with the product and the original proof of purchase.
- Our staff will inspect the product to ensure it meets the eligibility criteria mentioned above.
- If the product is deemed eligible for a refund, we will process the refund using the same payment method used for the original purchase.
4. Non-refundable Items:
- Due to hygiene reasons, opened or used oud and perfume products cannot be refunded.
- Gift cards or vouchers issued by [elegance oud] are non-refundable and cannot be exchanged for cash.
5. Store Credit:
- In certain cases where a refund is not possible, we may offer store credit as an alternative.
- Store credit can be used for future purchases at [elegance oud] and will be issued in the form of a gift card or voucher.
6. Shipping Costs:
- Shipping costs associated with the original purchase or the return of the product are non-refundable, unless the return is due to a mistake on our part.
7. Damaged or Defective Products:
- If you receive a damaged or defective oud or perfume product, please contact our customer service within 48 hours of receiving the product.
- We will arrange for a replacement or refund, depending on product availability and your preference.
Please note that this refund policy is subject to change without prior notice. We encourage you to check our website or contact our store for the most up-to-date information.
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to reach out to our customer service team.
Thank you for choosing [elegance oud]. We appreciate your visit and strive to provide you with excellent products and service.
1. Eligibility for Refund:
- Refunds will only be considered for unopened and unused oud and perfume products.
- The original proof of purchase, such as a receipt or invoice, is required for all refund requests.
2. Timeframe for Refund:
- Refund requests must be made within 14 days from the date of purchase.
- After the 14-day period, we are unable to process any refund requests.
3. Refund Process:
- To initiate a refund, please visit our store in person with the product and the original proof of purchase.
- Our staff will inspect the product to ensure it meets the eligibility criteria mentioned above.
- If the product is deemed eligible for a refund, we will process the refund using the same payment method used for the original purchase.
4. Non-refundable Items:
- Due to hygiene reasons, opened or used oud and perfume products cannot be refunded.
- Gift cards or vouchers issued by [elegance oud] are non-refundable and cannot be exchanged for cash.
5. Store Credit:
- In certain cases where a refund is not possible, we may offer store credit as an alternative.
- Store credit can be used for future purchases at [elegance oud] and will be issued in the form of a gift card or voucher.
6. Shipping Costs:
- Shipping costs associated with the original purchase or the return of the product are non-refundable, unless the return is due to a mistake on our part.
7. Damaged or Defective Products:
- If you receive a damaged or defective oud or perfume product, please contact our customer service within 48 hours of receiving the product.
- We will arrange for a replacement or refund, depending on product availability and your preference.
Please note that this refund policy is subject to change without prior notice. We encourage you to check our website or contact our store for the most up-to-date information.
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to reach out to our customer service team.
Thank you for choosing [elegance oud]. We appreciate your visit and strive to provide you with excellent products and service.
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